For thousands of User Researchers, Designers and Product Managers around the world Condens is a central tool of their work which they often use several hours a day.
And while the software plays a central role in our offering, our customers’ experience is made of so much more. It includes onboardings, consultation and providing the right content for them to achieve their goals and get the optimal value from Condens. That’s exactly what this role is about.
Ultimately, doing a good job in Customer Success means enabling our customers to do impactful user research and accompany them on their path to becoming more people-centric organizations.
There are two aspects about the role which we want to highlight:
Overall, we believe this setup is beneficial for customers as they have one person who knows their situation very well. And it’s beneficial for you as you see the customer relationship develop and with that the positive impact of your work.
Condens is a Munich based startup building one of the most popular SaaS tools for UX research. Hundreds of companies around the world – including enterprises like Zeiss, Celonis and Bank of Montreal – use Condens to get a better understanding of their users. Not the typical startup, Condens is a bootstrapped company (100% owned by the founders) that operates profitably so we have full control over where we go. Learn more on our about us page.