CRM Business Analyst

Werner-von-Siemens-Ring 17, 85630 Grasbrunn
negotiable Expired 2 years ago
This job has expired.


Unzer is a fast-growing, innovative, and modular platform for international payment transactions. Over 800 of our payment experts and tech enthusiasts throughout Europe today work on helping retailers achieve sustainable growth in a dynamic market. We provide them with the modules, which are easy to integrate, cover the entire spectrum of payment management: from the processing of various payment types, through automated analytics of customer behavior and requirements, all the way up to integrative risk management.
As a CRM Business Analyst in our Merchants group, you will be responsible for a critical piece of the Unzer product landscape – a comprehensive and customized CRM solution using Dynamics 365, tailor-made to fit the unique requirements of multiple operational teams and to provide a smooth experience to our customers.
  • Analyze, define, clarify, maintain and review project-related business and functional requirements for the Unzer CRM system.
  • Identify, consult and manage various stakeholders.
  • Analyze business and technical requirements to ensure alignment with the company vision as well as the long-term platform strategy
  • Ensure that requested new functionality was implemented according to requirements and that it fulfills the acceptance criteria and provides a good user experience and usability.
  • Conduct internal module training and mentoring of peers.
  • Inspire and foster an enthusiasm for continuous improvement, strong collaboration, and creative problem solving
  • You have a degree in Business Administration, Business Computer Science or a similar field
  • You have strong experience as a Business Analyst, Solution Consultant, or in a similar position
  • You can analyze complex scenarios, processes, and functionalities and recognize the most critical requirements and combinations of inputs
  • You have excellent organizational skills and manage your time effectively; prioritization, meeting deadlines, and managing changing priorities comes naturally to you
  • You are passionate about technology
  • You have expertise in MS Dynamics 365
  • You have strong communication skills and can communicate effectively in both German and English – we are a multi-cultural environment with English as the common business language
  • Flexible working hours
  • Hybrid work model to allow you to keep work-life balance – you can work from home up to 80% of the time
  • A learning budget for personal development in addition to internal knowledge sharing forums and best practice sharing. We want you to have the ability to learn something new every day!
  • A fast-paced work environment with the creative freedom to contribute to Unzer’s future
  • Excellent working atmosphere in ambitious, diverse, and agile teams

Does this sound interesting to you? Please send in your CV and Cover Letter in English through the form below. We are looking forward to getting to know you!

*Unzer is an equal employment opportunities workplace and we commit to hiring regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Please refrain from including your picture and age with the application. 


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